When it comes to games online at the online casinos, you might have a question or two to ask. For this you will require help and guidance. Especially because each casino has their custom rules and regulations, without being conversant with them you may be in for some unpleasant surprises at the end of it. Catering to these requirements of its customers and viewers, the Smart Live Casino has put in place reliable and efficient customer care services that will come to your aid at real times.
Aiming at the Customer’s Safety
With the basic objective of providing the best services to its customers that would be safe and enjoyable at the same time, the Smart Live Casino has put up a team of experts to carry on its customer care services. There is no bar for you to contact it at any time you feel its requirement.
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24/7 Free Support
The best part of the customer care services at Smart Live Casino is that it provides you with 24/7 free support. You can contact the customer care services by dialing 0800 279 8150 or email them to support@Smart Live Casino,
Live Help
Conversely you can opt for the live help that is available from 9 AM to PM Greenwich Mean Time every day. You can have live chat with the customer care services by clicking on to the given link on the Smart Live Casino website.
Postal Contact
You may write to the customer care services of Smart Live Casino at the following address:
Smart Live Casino
Customer Service
Smart TV Broadcasting Limited
130 Shaftesbury Avenue
London, WID SEU.
Security
Smart Live Casino tries to offer its customers the highest amount of security available. The entire code is protected with firewall. The deposits are secured with the Verisign TM. All the transactions are also encrypted or SSL.
Forgetting Your Password
To log on to the website and access your account you require user id and password that is the common feature on the nets. Unfortunately, many of us has the tendency not to remember the password or confuse them in the pile of passwords you might have obtained while opening up accounts at different places including Google, Yahoo, and MSN. To address this problem Smart Live Casino requires you to inform them by clicking on the “forgot password” link and enter your email id with which you registered with them. You can however have only one recognized password for your account. You can also change your password as well as update by editing your personal information online by logging on to your account or by dialing 0900 279 851 0 and speaking to the agents at Smart Live Casino.
Making Complaints
Making complaints on Smart Live Casino is rather easy. You have to lodge your complaint with the customer care services by emailing to support@Smart Live Casino or by dialing 0800 279 851 0. If the problem is not resolved by these, you can write to the head office of the casino at Head of Customer Service, Matthew White, at Smart TV, 130 Shaftesbury Avenue, London, W1D 5EW. Complaints made are ordinarily confirmed within next 48 hours. A response should be expected to come within 7 days.
Third Party Arbitration
When disputes cannot be resolved in any of the above manners, the Smart Live Casino follows the system of obtaining third party arbitration. The arbitration service shall however be nominated by the casino itself. Normally such third part would be a Gambling case Solicitors’ firm.
Keeping the Account Secure
Smart Live Casino never discloses your information to any other party without your prior approval. You must also keep your PIN and password secured and private. The casino advices you not to disclose them to any third party in order to keep your account secure. If someone else is able to use your account due to your negligence, the Casino will not assume any responsibility for such situation.
Resolve Problems using FAQ
Apart from the 24/7 customer care services, Smart Live Casino also comes up with a frequently asked questions of FAQ section where majority of the common questions are answered. This helps you resolve most of your problems without seeking out additional online help.
