How to Update Your Details

If you need to update your details at Cool Hand Poker all you need to do is email them with your new details and proof of them. For example, if you have moved you will need to provide a utility bill with your current address.

Problems Registering a New Alias

On the Microgaming Network, you are only allowed one alias across all the different poker rooms. What this means is that if you registered on the Microgaming Network a year ago or more, even at a different casino like River Belle or Lucky Nugget, then you will be required to use the same account, alias, and email address when you register at Cool Hand Online Poker. If your account was registered before September 1, 2005, then you would need the verification code to complete the registration process.

If you do not have this code any longer, that is okay. You can log in to your poker account and go through the process for a lost verification code. The original email address you used on your first Microgaming Poker account will receive the code in an email.

Once the code arrives you can login to the Cool Hand Poker software and answer the “secret question” process. It is important to remember the secret answer to the secret question. New players who login with this process may choose to answer the secret question or receive an email for detail verification. Once one of these is completed then logging in should not be a problem.

If you have been trying to register an account at Cool Hand Online Poker on the same computer as your spouse, friend, roommate, etc., who has an account then you will not be able to register for another alias on the same computer. This is a rule that governs the website. You can still register for another account, but it must be on a different computer. If you do not have another computer then contact Cool Hand Poker for further assistance.

Has your Poker Software Hung Up On You? Hanging Software

Sometimes when you try to log in you may experience a software hang. When this occurs you should simply contact Cool Hand Poker and they will assist you. Sometimes they have technical difficulties and if you call them they will be able to give you an update on the problem and let you know when it should be fixed.